Delivery Method & Time:
Our delivery time is within 10 working days after payment is received. We will use either postage or motorbike courier, depending on your location and dimension of the purchased items. Kindly make sure that your full details with us are correct. You will be provided with a tracking number, and / or other delivery details.
Return & Refund Policy:
Kindly note that our items are fully made by hands by the artisans, hence we can not guarantee you a perfect piece as compared to machine made products. If you love imperfections, handmade products are for you.
Products will be packaged according to the standard packaging of the courier service. Sundari Gifts believes in reducing plastic waste, so we choose to not pack our goods in bubble wraps. We have been working with select, trusted courier service all these while to ensure your goods arrive in good condition. Please note that we keep photo documentations of the items upon handover to courier service. Should your item arrive damaged, please immediately contact us at firstname.lastname@example.org with photos of the wrapping and damaged item. We will respond to you as soon as possible on the matter.
Thank you for supporting us and the artisans!